Frequently Asked Questions:
Here are some of the common questions we are asked. Please read these first, and if you can’t find an answer, please contact us.
Q: I have a Swashdrive that the motor is burnt out, is it possible to replace the motor?
A: Yes, the machine will need to be sent back to us in Australia and we will fit a new motor and ensure the machine is running like new. We do not send out replacement motors.
Q: I want to know of you ship your products to Brazil?
A: Yes we ship worldwide.
Q: How long will it take to get here?
A: Generally 4-7 working days, but this does depend on your countries customs and your countries postal service
Q: My machine started "bogging” down and running at variable speeds during the course of a tattoo. I am wondering if this machine can be returned for a checkup and service?
A: First thing to do is to check your clipcord connection and your power supply. If you have done this then yes contact us about sending it back to be checked.
Q: The machine is very nice but is a lot more complicated than my other rotary machines, is it possible somebody could send me details of 3 typical set ups for the machine one for lining one for shading and one for packing in colour.
A: We have a Facebook page with heaps of artists on it that are more than willing to help and share their knowledge.... check it out
Q: I am having issues with my bank card limit. Can I do cheque by phone?
A: We accept bank wire transfer and PayPal.
Q: What oil do I use on my machine?
A: The brand is Oust oil.
Q: Do you all offer machine servicing?
A: Yes, if it is a Swashdrive we certainly do.
Q: How can you tell if the machine is authentic?
A: You can send us a clear picture of the machine from different angles and we can help you out anytime.
Q: Will there be taxes on my order?
A: Please be advised that Swashdrive is not responsible for taxes and/or duties applied to international shipments.
Q: How much will shipping be?
A: The shipping cost is dependent upon weight and destination and will be calculated during checkout.
Q: What makes "The Whip" different from other rotaries and whats so special about the "Give Clip"
Tony's answer via video ......
Q:What settings do I use for "The Whip"
Q:Whats the maintenance on the Whip .... the answer to this one is really simple. Just keep it clean.. that simple. The Swashdrive™ Whip has a sealed bearing, so you can't oil it, and that is about it. The Tattoo machine has been designed for reliability. The Swashdrive™ Whip is a collaboration between a tattoo artist with 25 years in the business and an engineer who has been willing to explore the boundaries, listen to the feedback, then produce an even better machine than the previous model.
All Swashdrives™ are designed with the Artist in mind!
Q:How do I change the "Give Clip"
Tony shows you how to change a Give Clip is less than three minutes.